Foreword
Preface
Acknowledgments
Introduction xxiii
Five Myths about Going Digital
John’s Story
Part I Processes 1
Chapter 1 How to Improve Internal Processes
Part II Technology
Chapter 2 Tech Evolution versus Tech Revolution
Chapter 3 The Cloud
Chapter 4 Artificial Intelligence
Chapter 5 Application Programming Interface (API)
Chapter 6 Blockchain and Cryptocurrency
Part III Security 103
Chapter 7 Sovereign Identity
Chapter 8 The Hacker Threat
Part IV People 149
Chapter 9 The Digital Change Is for Everyone
Chapter 10 Who Can Break Gridlock?
Part V Culture 175
Chapter 11 Culture and Innovation
Chapter 12 Culture and Technology
Chapter 14 Digital Governance
Chapter 16 Big Data and the Zombie Apocalypse
